Download CR reports Strengthening Donor Communications and NGO Mentoring Program

Stakeholder engagement 

View this page in: 简体中文版

To create the most value for our business and communities, we consult our stakeholders including our own people to guide the CR priorities for our business.

Engaging with our stakeholders is essential for us to understand local stakeholders’ needs and create the value they’re looking for. This insight also helps us to create a picture of stakeholder views that we use to inform our decision making, and ensure our reporting is relevant and responsive to our stakeholders.

Key areas of interest

The results of our 2013 stakeholder engagement are depicted in the materiality matrix diagram below, which shows all of the material issues identified by our stakeholders. Issues which are most material to our external stakeholders are plotted further up the vertical axis, while those most material from an internal business perspective are plotted further along the horizontal axis.

2013 Stakeholder engagement materiality matrix