Listening to, and engaging our stakeholders about what it means for PwC to be a responsible corporate citizen, helps us do the right thing by our people, clients and our communities.
An open dialogue helps build trust-based and transparent relationships, and that is what we at PwC highly value - this is our PwC Experience.
We defined our most important internal and external stakeholder groups and engage them through interactive dialogue sessions, written questionnaires and one-to-one feedback sessions each year. In addition, we look at our internal employee satisfaction survey results for further insight into how our employees view our corporate responsibility efforts.
Key areas of interest
Based on the outcomes of the dialogue, we have developed a materiality index, using the top three issues identified by each group of stakeholders. The 'importance of issues to external stakeholders' is based on external stakeholder dialogue analysis, and the ‘materiality of issues to business’ is based on internal stakeholders' feedback.
2012 Stakeholder engagement materiality index