Stakeholder engagement is a critical starting point when it comes to strategy development, reporting and addressing stakeholders’ concerns.
Our approach to stakeholder engagement has evolved over time and in 2017 we obtained 3,441 responses to our online sustainability survey - making this our largest stakeholder engagement process yet.
We conducted the online survey to better understand how our stakeholders view important issues that impact the sustainability of our business. Our stakeholder list was developed based on the impacts of our business and individuals whom we believe could be reasonably expected to be interested in our activities. To help us review and interpret the results of the survey we also organised interviews and focus groups.
Breakdown of survey respondents of PwC China and Hong Kong's FY2017 stakeholder engagement survey
|Stakeholder group||FY2017 survey
(# of respondents)
|Partners and staff||2,701|
|NGO's, not-for-profits, charities, community
organisation and social enterprises
|Students, graduates and interns||414|
But our stakeholder engagement process is about so much more than just one online survey. Outlined below is an overview of some of the additional steps we take to engage with our priority stakeholders and keep our finger on the pulse.
For more information about how we engage with our stakeholders at a global level please visit our Global website. We continually review our stakeholder engagement process and will conduct another full stakeholder engagement exercise as part of our FY2019 reporting.
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