Asia’s wealth management landscape is rapidly evolving. This is due to faster than ever wealth creation, shift in mindsets and expectations of clients, and regulators demanding a higher level of stewardship of companies and assets in portfolio selection. Investors are re-thinking how their capital is managed and how they prefer to engage with the industry, while from an asset managers’ perspective, providing consistent investment returns will now need to be supplemented with increasing engagement in Environmental, Social and Governance (ESG). Wealth managers should be re-focusing on the factors that are most important to clients as unparalleled opportunities emerge. Given the shifting industry dynamics, re-engaging with clients across all stages of the customer experience journey is paramount to future success.