How telecom operators can reshape strategies in the new normal?

In the 5G era, a new world is taking shape where companies’ digitalisation plans have accelerated as digital channels in both consumption and sales points take on greater significance.

During the pandemic, 5G combined with emerging technologies became a catalyst for the telecoms industry to offer digital platforms, and deliver emerging digital experiences to changing consumer demands in an unprecedented way.

Today, as telecoms continue to fulfil their commitment as providers of critical infrastructure, they should also adjust customer value propositions to meet changing needs of business in the post-COVID-19 world. As we emerge from the pandemic, there has never been a better time for telecoms operators to pursue new markets and new partnerships.


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Wilson Chow

Global Technology, Media and Telecommunications Industry Leader, PwC China

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Partner, PwC Hong Kong

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