Robotic Process Automation (RPA) is fast becoming a critical tool for organisations looking to improve services, enhance efficiency and reduce costs. RPA involves the use of software to automate repetitive rule-based tasks that require little technical know-how. More commonly used in accounting and finance processes till date, RPA has potential applications for a company’s supply chain, IT, HR and even legal functions.
PwC conducted a pulse survey among senior business leaders on the adoption of RPA at the Mobile World Congress Shanghai, one of the largest mobile industry events in Asia. The questions that are likely to be top of mind when enterprises are exploring different digital labour options were asked.
This report explores the key takeaways of the pulse survey and offers recommendations to guide senior business leaders through the process of restructuring their digital labour, enabling organisational change, and engaging with stakeholders to deliver better outcomes.
Partner, PwC Hong Kong
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