Insurance trends 2019

Digital transformation shifts from threat to opportunity, part of PwC’s 22nd CEO Survey trends series


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Opening up to new business models 

As we explore in the report, leading companies recognise that it takes more than just technology to drive innovation and differentiation. They’re envisioning customer needs beyond traditional insurance and have adopted a proactive approach to talent development and strategic collaboration in support of this. They’re also defined by their readiness to embrace new business models, recognition of data as their organisation’s most critical asset, and agile approach to execution and change management.

“This is a unique and exciting environment for the insurance industry, as consumers are open to a more interactive relationship with their carriers.”

Stephen O’Hearn, Global Insurance Leader at PwC The digital customer experience in the insurance industry

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Lars Nielsen

Hong Kong Insurance Leader, PwC Hong Kong

Tel: +[852] 2289 2722

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