Digital diagnostic and development
PwC’s digital diagnostic and development is based on our industry-leading digital capabilities assessment framework to assess clients’ digital maturity levels through seven dimensions that include understanding of customer needs, offer and experience design, delivery of customer value proposition, project and change execution, sourcing and capability management, prioritisation and demand management, and ways of working. This allows us to develop a perspective on the strengths as well as the opportunities for improvement through benchmarking and gap analysis, which lays a solid foundation for future development and transformation.
Digital capability and workforce planning
PwC’s digital capability and workforce planning is based on clients’ digital vision and strategy. Through the use of our digital capability framework and tailor it to clients’ specific requirements, we help clients adjust processes, define clear ownerships, and identify pivotal roles as well as new job requirements. This enables us to further identify the headcount and capability gaps based on workforce supply and demand projections and develop detailed action plans to help clients build up required and desired digital capabilities.
Employer brand and employee experience
Developing a strong employer brand and employee value proposition are essential to attract, engage and retain the best talents. With the gradual deepening of employee experience’s impact on employer brand in the digital age, excellent employee experience enables companies to obtain greater competitiveness in recruitment, organisational effectiveness, employee engagement, employee retention, compensation management, etc.
Our design of solutions starts from employee experience research. By deriving behavioral personas that describe employees’ needs, motivations, attributes, frustrations and priorities, we help clients create future state end-to-end journey maps that bring a human-centered perspective to identify current state challenges, high impact moments and enablers. We use these as critical inputs and map to the design of the future state HR operating model and technology solutions to ensure the comprehensive enhancement of digital employee experience that synergised with the employer brand.