The ongoing transformation of the financial services industry has a significant impact on the way investment banks manage and think about their businesses. Widely reported incidents such as unauthorised trading and regulatory issues have given rise to questions over the role of investment banks and the value of some of their activities. The financial markets are being reshaped by governments and regulatory authorities driven in part by public opinion as well as political sentiments. Investment banking activities, business, operations and even management are scrutinised by regulators and the media. Clients have higher standards and expectations and the regulatory framework continues to shift at both the local and global levels.
While Assets under Management (AUM) continue to grow in the Asia Pacific region, the private wealth management industry still faces a series of challenges, especially when it comes to achieving excellence in client experience and managing transformation.
Over the last decade, the retail banking industry in Hong Kong has faced a series of challenges. At the same time, in commercial banking, the disintermediation effects have driven the need for banks to focus more on capturing a greater share of the trade flow value chain of corporate customers. In order to improve yields, commercial banks are competing more intensively on SME credits where credit assessment techniques are still evolving in a fairly benign credit environment but is increasingly influenced by economic conditions in China.
Digital channels have provided the banking industry the position to evolve for an increased customer base, new markets and products. Banking customers will now need a higher level of access on mobile apps to remap their traditional engagement tactics. The HKMA introduced virtual banking in Hong Kong with the first batch of licences to be granted in the first quarter of 2019. Explore how PwC can help to develop a viable strategy to execution for your banking efforts.